Q & A

Every successful website starts with understanding your business, your audience and your goals. We discuss your requirements, develop a design suited to your brand, and build your website for your review.

Once the agreed changes have been completed, we test the website and prepare it for launch. We keep you informed throughout the process so you know what to expect at each stage.

We aim to deliver quality work within clear, realistic timeframes. Our typical lead times are:

• Email signatures, letterheads and business cards: 3–5 business days
• Flyers and posters: 3–5 business days
• Logo design and branding: 7–10 business days
• Brochure design: 7–10 business days
• Website design and development: 4–8 weeks

These are estimated timeframes and may vary depending on the complexity of your project, the amount of content involved and the number of revisions required.

To help us keep your project on schedule, please provide your brief, content, images and other required materials as early as possible. Delays in receiving information or feedback may extend the turnaround time.

Need your project completed sooner? We understand that business deadlines can sometimes be urgent! Rush services may be available for projects that require a quicker turnaround than our standard lead times. Rush fees may apply depending on the project scope, urgency and availability.

Please contact us to enquire about rush fees and availability before placing your order. We will confirm whether your requested deadline can be accommodated and advise you of any additional costs before proceeding.

Please note: Business days exclude weekends and public holidays. Your specific project timeline will be confirmed when your project is discussed.

Our digital marketing services help businesses build a consistent online presence and connect with their target audience. Depending on the package selected, services may include:

• Social media content creation and scheduling
• Monthly content planning
• Promotional and informative posts
• Social media profile optimisation
• Paid advertising campaign setup, where included
• Digital marketing strategy and brand consistency

Exact deliverables depend on the package or proposal agreed upon for your business.

Our search engine optimisation (SEO) services focus on improving your website's visibility in search engines and helping potential customers discover your business.

Depending on your package, this may include keyword research, on-page optimisation, technical improvements, content recommendations, search performance monitoring and reporting.

SEO is an ongoing process rather than an instant fix. Results depend on factors such as competition, your website's existing condition, your industry and Google's changing algorithms.

A standard website typically takes around 4–8 weeks, depending on its size, functionality and complexity.

The timeline can be affected by custom features, online shop integrations, the amount of content required and how quickly feedback and approvals are provided.

We will discuss your requirements and confirm an estimated timeline before development begins.

Absolutely. We want your final design to align with your brand and project brief. You will have an opportunity to review the work and provide feedback during the agreed review stages.

The number of included revisions depends on your quotation or service agreement. Significant changes to the original brief, additional features or requests outside the agreed scope may require an additional quotation and may affect the delivery date.

Providing consolidated feedback in one clear list helps us work more efficiently and keeps your project moving.

Getting the right information upfront helps us deliver a result that represents your business accurately. Depending on your project, we may need:

• Your business name, contact details and company information
• Your existing logo and brand guidelines, if available
• Written content, product information and service descriptions
• High-quality images or approved visual assets
• Your preferred style, colours and design references
• Website access or technical details, where applicable

If you are unsure what to provide, we will guide you through the requirements for your particular project.

Yes. We offer website hosting and ongoing maintenance options to help keep your website secure, updated and running smoothly.

Depending on your selected package, support may include website maintenance, security updates, troubleshooting and content changes.

Visit our pricing page or contact us to find the package that best suits your business. Work outside your agreed package may be quoted separately.

Your domain name is your website's online address, such as yourbusiness.co.za. We can help you register a suitable domain and manage its renewal.

A standard .co.za domain and its yearly renewal are included in eligible website packages, subject to the package terms. Other domain extensions and additional domain requirements may incur separate charges.

We will clarify the applicable domain costs and inclusions when preparing your quotation.

Yes. You may use your own hosting provider if you prefer. We can discuss the hosting environment, technical requirements and access needed to build or maintain your website.

Alternatively, our hosting packages provide a convenient option for businesses that prefer to manage their website hosting and related services through Grey Swan Designs.

Please note that support, maintenance and hosting-related responsibilities may differ depending on where your website is hosted and which services you have selected.

We create visual materials that help businesses present a professional and consistent brand. Our graphic design services include:

• Logo design and brand identity
• Business cards and letterheads
• Email signatures
• Flyers, posters and brochures
• Digital promotional materials and newsletters

Tell us what you need, and we can recommend a suitable solution based on your brief and budget.

We design professional marketing materials for both digital use and print. We prepare the artwork in a suitable print-ready format that can be used at your selected printers.

No reputable SEO provider can guarantee a specific Google ranking or a permanent first-place position. Search results are influenced by competition, search intent, website quality, Google's algorithms and many other factors.

Our focus is on building a strong SEO foundation, improving relevant search visibility and working towards sustainable organic growth through appropriate optimisation strategies.

Yes. We can develop e-commerce websites that allow businesses to showcase products and sell online. The functionality can be tailored to your requirements and may include product listings, shopping cart functionality and payment integration.

The project timeline and cost depend on the number of products, required integrations, shipping rules and other features. Payment gateway fees, third-party subscriptions and other external charges may be additional.

Contact us to discuss your online shop requirements and receive a tailored quotation.

Our pricing depends on the type of service, the scope of the project and the level of customisation required.

Some services are available through set packages, while larger or more specialised projects may require a tailored quotation. We aim to make the scope, costs and applicable terms clear before work begins.

Get in touch with your requirements, and we will help you find a solution that suits your business.

Getting started is easy. Contact us with a brief description of your business, the services you are interested in and what you would like to achieve.

We will discuss your requirements, recommend an appropriate solution and provide the relevant pricing and project details.

Once the scope, quotation and applicable terms have been agreed upon, we can arrange the next steps and get your project underway.